Privacy Policy

Effective as of 05^th of December 2024

This Policy describes how LLSOLLU Co., Ltd. (“LLSOLLU”, “we”, “our”, “us”) collects, uses and disclosures personal information about you when you use our websites (https://www.deepsame.ai) (“Site”), and our application programming interfaces, software, tools, data and documentation offered on the Site (“Services”).

For purposes of this Privacy Policy, LLSOLLU is usually the processor of your personal data. We are the controller only if we process data for our own legitimate purposes. When we refer to “you” and “your” it means you, the person using the Services. We refer interchangeably to “personal information” and “Personal Data”, which, depending on the jurisdiction, means the data or information based on which a person can be identified.

This Privacy Policy applies only to our collection and processing of information about users of the Services, including individuals who access and use the Services on behalf of a business customer.

This Privacy Policy does not apply to the collection and processing of information on behalf of customers of our enterprise or business offerings, which are governed by our customer contracts. If you have questions about the use of information by a business customer, please reach out to the relevant customer directly.

This Privacy Policy also does not extend to any websites or platforms operated by third parties that are linked to our Site (whether we provide those links or other users share them), nor does it apply to content, data, applications, or materials from third parties, including other users.

We are not responsible for the privacy or security of, or information found on these sites or platforms, or the accuracy, completeness, or reliability of third-party materials, and have no control over how your information is collected, stored, or used by other websites. We advise you to check the privacy policies of any third-party website or platform before providing any information to them. Our inclusion of any links to third-party websites or platforms does not imply any endorsement of the content on such platforms or of their owners or operators.

1. What Information Do We Collect?

Account and Contact Information. We collect personal information you provide to us when you create an account, such as your name, email address and account password, and also collect other information associated you’re your account.

User Input. We collect personal information you provide to us when you use our Services, included in the text, voice, scripts, images, videos, and other Input that you provide to generate videos, other forms of output, alongside metadata associated with the Input. As described below, we may use the input that you provide us to improve our services, for example, to train and enhance the models that power our Services. We automatically collect certain information about your use of the Services (“Usage Data”), including through cookies, web beacons and other technologies (“Technical Data”).

2. How Do We Use Your Information?

We use your personal information to provide you with the best possible products and services. Depending on the country in which you are located, we will only process your Personal Data based on valid legal grounds. In general, LLSOLLU acts as a data processor when processing personal data on behalf of our business customers in accordance with their instructions. However, LLSOLLU acts as a data controller when processing personal data for purposes such as marketing, service improvement, and regulatory compliance, including providing services, communicating with you, billing, preventing fraud, safety, understanding usage, administrative and legal, compliance, research and development of AI models, verify identity to prevent fraud and misuse, and other purpose.

3. How Do We Share Your Data?

We only disclose your personal information as described in this Privacy Policy. Unless otherwise described, we will never sell your personal information to anyone for monetary consideration. You are in control of your personal information at all times.

In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy, including:

1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, cloud storage, voice transcriptions, data analytics, and customer management.
2. With Direction or Consent: We may also disclose information to third parties, including other users of the Services, when you request, direct or consent to us doing so, such as when you make output or other content available to others, through your use of login integrations and social media widgets or with your consent.
3. Legal Requirements: In certain circumstances, we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings or where we are cooperating or complying with the requirements of legislation, a court order, a governmental authority or law enforcement. We may also disclose information to comply with applicable law, to enforce our contractual arrangements and policies, or protect or defend the Services, our rights and the rights of our users or others.
4. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
5. We may also compile statistics about the use of our Site, including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymized and will not include any personally identifying information. We may occasionally share such data with third parties, such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

4. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of our business, which could take various forms, such as an asset sale, merger, bankruptcy or other business transaction. Personal information provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part, and the new owner or newly controlled party will, under the terms of this Privacy Policy, be permitted to use the information for the purposes for which it was originally collected by us. We may also disclose personal information to third parties assisting with such a business transaction, such as legal advisors involved in the due diligence process.

If any of your personal information is transferred in this manner, you will be contacted in advance and informed of the changes.

5. How Do We Secure Your Information?

Data security is of great importance to us, and to protect your personal information, we have put in place suitable physical, electronic, and managerial procedures designed to safeguard and secure personal information collected through our Site. Notwithstanding any security measures that we take, it is important to remember that the transmission of data via the Internet may not be completely secure, and we cannot guarantee that the collection, transmission and storage of data will always be secure. Please take suitable precautions when transmitting data via the Internet to us.

6. How Long Do We Store Your Information?

We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it. In determining the length of time we retain information, we consider various criteria, including whether we need the information to continue to administer your account, provide the Services, maintain output and content that you have generated, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property and products. We conduct reviews when appropriate to ascertain whether we still need to keep your information. After you delete the information or the account, it is kept in the backups for the purpose of disaster recovery for 30 days and then automatically and permanently erased.

If you submit a request to delete your information, we strive to take steps to delete that information within 72 hours of your request, unless we are required or permitted to retain such information under applicable law.

7. Your Rights

When you submit information via our Site, you may be given options to restrict our use of your information. We aim to give you strong control on our use of your information. Depending on where you live, you may have certain rights in relation to your personal information. However, these rights are not absolute, and may only apply in certain circumstances, such as the right to access, correct, delete, or restrict the use of your personal information, or the right to object to the processing of your personal information. To exercise these rights, please contact us at support@deepsame.ai

8. Children’s Privacy

Our Services are not intended for minors under the age of 18, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian of a child under 13 years old who has provided us with personal information, please contact us at support@deepsame.ai. If we become aware that we have unknowingly collected personal information from a child under age 13, we take steps to remove that information from our servers.

9. Data Transfers, Third-party Websites and Materials

By using our Services, you understand that your personal information may be processed and stored on servers, and transferred to third parties, outside your country of residence.

The personal information that you provide to us and that we collect from you will be transferred to, stored at, or processed in, countries outside your country of residence. Your personal information is also processed by staff operating outside your country who work for us or one of our third-party service providers or partners. We process the personal information that you provide to us in countries outside your country of residence in order to provide our Services, perform our contract with you, and provide our website’s functionality.

10. Privacy and Data Protection Related Inquiries

LLSOLLU is usually the processor of your personal data. We are the controller only if we process data for our own legitimate purposes. Our contact is support@deepsame.ai

11. Changes to This Privacy Policy

We may change this Privacy Policy from time to time, in which case we will update the “Effective” date at the top of this Privacy Policy and post the updated Privacy Policy on our Site. If we make material changes to the way in which we use personal information collected about you, we will use commercially reasonable efforts to notify you and take additional steps as required by applicable law. We recommend that you check this page regularly to keep up-to-date. If you do not agree to any updates to this Privacy Policy, please do not use or access any of the Services.

12. Contacting US

We are committed to upholding that trust and ensuring the privacy and security of your information. If you have any questions about our Services or this Privacy Policy, please email us at support@deepsame.ai